Returns & Refunds Policy
Last reviewed 07 October 2026
Our voluntary 14-day change-of-mind return
You may request a return of an eligible unwanted item within 14 days after confirmed delivery. The item must be unused, unworn, unwashed and undamaged, with its original labels, seals, accessories and packaging. Approved change-of-mind return transport may be charged to you where lawful.
Incorrect or damaged deliveries
Report an incorrect, incomplete or transit-damaged delivery as soon as reasonably possible and include photographs. Once validated, we will arrange the appropriate collection and replacement or refund without limiting your statutory rights.
Defective goods and statutory warranty
The voluntary 14-day period does not replace rights under the Consumer Protection Act. Where goods fail the applicable quality standards, statutory remedies may include repair, replacement or refund. The Act includes an implied six-month warranty for qualifying defective goods, subject to its requirements and exclusions.
Hygiene and excluded change-of-mind goods
Opened cosmetics, fragrances, underwear, earrings and other sealed health or hygiene goods cannot ordinarily be returned for change of mind. Personalised, made-to-order, perishable and clearly identified final-clearance goods may also be excluded where lawful. These exclusions do not remove rights relating to defective, unsafe, incorrectly supplied or misdescribed goods.
Process and refunds
Use My Account to select the individual items and quantities, provide the reason and upload evidence. We will issue a return reference and collection instructions. Refunds are processed to the original payment method after inspection; payment-provider processing times may apply.