Help
Frequently Asked Questions
Last reviewed 07 October 2026
Orders
How do I track an order?
Use Track order in the footer and enter your order number with the email used at checkout. Signed-in customers can also open the order from My Account.
Can I change an order?
Contact support promptly. Changes cannot be guaranteed after fulfilment begins.
Payments
Which payment methods are available?
Available methods are shown at checkout. PayFast remains in sandbox until production merchant approval and testing are complete.
Delivery
When will my order arrive?
Delivery estimates are business-day estimates and begin after payment confirmation. Tracking is supplied when the parcel is dispatched.
Returns
How do I request a return?
Sign in, open the Returns centre and select eligible delivered items within the published return window.